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Home > Help and support - general > Known issues affecting Cochrane resources and systems
Known issues affecting Cochrane resources and systems
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Cochrane authors and editors use a wide variety of systems and tools when preparing Cochrane Reviews. Some resources are managed in-house by Cochrane and others are managed by third-party providers.


Date reported System affected Description Provider Status Status updates
30/08/2022 Archie Publication notifications are not being received from Wiley. Published versions may not appear as published.  Wiley/HighWire Fixed  
05/07/2022 Editorial Manager Ad Hoc emails with user-defined recipient do not send Aries Fixed Workaround: enter recipient address manually (see custom instructions for letters affected)
28/02/2022 RevMan Web PDF submission files do not download PDFShift Fixed
22/02/2022 RevMan Web PDF submission files do not download PDFShift Fixed
09/02/2022 Editorial Manager Authors with two primary email addresses in EM are not automatically added to lists created in Convey. Aries, Convey Fixed  
Ongoing PubMed and PubMed Central Some Cochrane Reviews not currently available from PubMed and PubMed Central. Wiley are working with the National Library of Medicine to ensure all Cochrane Reviews are available from PubMed and all open access Cochrane reviews are available from PubMed Central.  Wiley, NLM Ongoing, no fix date  
02/02/2022 Editorial Manager Error viewing Subordinate Editor's Pending Assignments > Group by Editors I Assigned Aries Fixed 16/03/2022 Workaround: view submissions in one of the other two folders under this heading (Group by Editor with Current Responsibility; 
Group by Manuscript Status)
31/01/2022 RevMan Web PDF submission files do not download PDFShift Fixed
29/01/2022 All resources behind Cochrane Account login Login authentication failed Cochrane Fixed   
December 2021 Editorial Manager Authors missing from DOI lists created via Convey Aries/Convey Fixed 28/01/2022  
November 2021 Editorial Manager Authors unable to approve submissions Aries Fixed 22/01/2022  


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