Known issues affecting Cochrane resources and systems
Sep 12, 2022
3944
Cochrane authors and editors use a wide variety of systems and tools when preparing Cochrane Reviews. Some resources are managed in-house by Cochrane and others are managed by third-party providers.
| Date reported | System affected | Description | Provider | Status | Status updates |
|---|---|---|---|---|---|
| 30/08/2022 | Archie | Publication notifications are not being received from Wiley. Published versions may not appear as published. | Wiley/HighWire | Fixed | |
| 05/07/2022 | Editorial Manager | Ad Hoc emails with user-defined recipient do not send | Aries | Fixed | Workaround: enter recipient address manually (see custom instructions for letters affected) |
| 28/02/2022 | RevMan Web | PDF submission files do not download | PDFShift | Fixed | https://status.pdfshift.io/ |
| 22/02/2022 | RevMan Web | PDF submission files do not download | PDFShift | Fixed | https://status.pdfshift.io/ |
| 09/02/2022 | Editorial Manager | Authors with two primary email addresses in EM are not automatically added to lists created in Convey. | Aries, Convey | Fixed | |
| Ongoing | PubMed and PubMed Central | Some Cochrane Reviews not currently available from PubMed and PubMed Central. Wiley are working with the National Library of Medicine to ensure all Cochrane Reviews are available from PubMed and all open access Cochrane reviews are available from PubMed Central. | Wiley, NLM | Ongoing, no fix date | |
| 02/02/2022 | Editorial Manager | Error viewing Subordinate Editor's Pending Assignments > Group by Editors I Assigned | Aries | Fixed 16/03/2022 | Workaround: view submissions in one of the other two folders under this heading (Group by Editor with Current Responsibility; Group by Manuscript Status) |
| 31/01/2022 | RevMan Web | PDF submission files do not download | PDFShift | Fixed | https://status.pdfshift.io/ |
| 29/01/2022 | All resources behind Cochrane Account login | Login authentication failed | Cochrane | Fixed | |
| December 2021 | Editorial Manager | Authors missing from DOI lists created via Convey | Aries/Convey | Fixed 28/01/2022 | |
| November 2021 | Editorial Manager | Authors unable to approve submissions | Aries | Fixed 22/01/2022 |
